Installation Information
Installation Services Policy
Effective Date: September 26, 2026
CozyFire Furnish, a division of Dauvero LLC, offers installation coordination for select products and eligible service areas. Our goal is to provide customers with a convenient installation experience by helping coordinate qualified installation professionals in the customer’s local area.
Installation Availability
Installation services are available only for eligible products and locations. Availability may vary based on the product purchased, customer location, installer availability, local regulations, and the specific requirements of the installation.
After an installation order is placed, CozyFire Furnish may request the customer’s installation address, photos, measurements, site information, or other details necessary to determine whether installation services are available and what work may be required.
Purchasing a product does not automatically guarantee installation availability. Installation must be confirmed based on the specific project and location.
Installation Coordination
When installation is available, CozyFire Furnish will coordinate with an appropriately qualified local installation professional or installation company to arrange the service.
Installation work may be performed by an independent third-party professional. CozyFire Furnish is responsible for coordinating the service but does not necessarily perform the physical installation itself.
All installation work must be completed in accordance with applicable manufacturer instructions, local building and safety codes, and any applicable permit or inspection requirements.
What Is Included
Unless otherwise specified on the product page, quote, or order confirmation, standard installation generally includes the basic labor necessary to install the purchased product in an existing, suitable installation location.
The exact scope of work depends on the product and the customer’s property. Customers will be informed if additional work or materials are required before that work is performed whenever reasonably possible.
Additional Installation Costs
Additional charges may apply when an installation requires work beyond standard installation. Examples may include:
- New or modified gas lines
- New electrical wiring, circuits, or electrical upgrades
- Structural modifications
- Masonry, concrete, or stone work
- Site preparation
- Removal or disposal of existing equipment
- Permits, inspections, or other governmental requirements
- Special equipment or access requirements
- Additional materials
- Long-distance or out-of-service-area travel
- Installation conditions that require additional labor
Any additional charges that are identified before installation will be communicated to the customer for approval when reasonably possible.
Customer Responsibilities
Customers are responsible for providing accurate installation information and ensuring that the installation area is reasonably accessible and ready for service.
The customer may be responsible for obtaining property-owner approval, HOA approval, permits, or other authorizations when required. Customers must also disclose any known site conditions that could affect the installation.
CozyFire Furnish and/or the installation professional may decline or postpone an installation if the site is determined to be unsafe, inaccessible, unsuitable for the product, or not compliant with applicable requirements.
Installation Scheduling
After installation eligibility has been confirmed, CozyFire Furnish or its installation partner will work with the customer to schedule an available installation date.
Installation appointments are subject to installer availability, product delivery, site readiness, weather conditions when applicable, and other circumstances that may affect scheduling.
CozyFire Furnish is not responsible for delays caused by circumstances outside of its reasonable control, including shipping delays, weather, permitting delays, product availability, or installer scheduling issues.
Product Delivery and Installation
Customers should not schedule independent installation work before confirming product delivery and installation requirements with CozyFire Furnish.
Where applicable, the product should be available at the installation location before the installer arrives. Installation may be rescheduled if the required product, components, utilities, or site conditions are not ready.
Product Warranties
Product warranties are provided by the respective manufacturer and are subject to the manufacturer's warranty terms.
Installation workmanship performed by an independent installer may be covered separately under the installer's applicable workmanship warranty or service terms. Customers should review any applicable installation warranty provided by the installer.
Changes or Cancellation of Installation
If a customer needs to change or cancel an installation appointment, they should contact CozyFire Furnish as soon as possible. Depending on the timing of the cancellation and whether the installer has already incurred travel, labor, scheduling, or other costs, cancellation or rescheduling fees may apply.
Limitation of Installation Services
CozyFire Furnish does not guarantee that installation services will be available in every geographic area or for every product. Installation eligibility is determined on a project-by-project basis.
By purchasing installation services, the customer acknowledges that installation requirements can vary based on the product, property, location, applicable codes, and site conditions.
For questions regarding installation availability or requirements, customers may contact CozyFire Furnish at support@cozyfirefurnish.com or 614-902-0096 during our regular support hours, Monday through Friday, 9:00 AM–5:00 PM EST