Shipping policy
Shipping Policy
Effective Date: August 31, 2026
At CozyFire Furnish, a division of Dauvero LLC, we strive to provide clear and accurate information about shipping, order processing, delivery, tracking, and delivery-related issues.
This Shipping Policy applies to orders placed through CozyFireFurnish.com.
1. Shipping Destinations
CozyFire Furnish currently ships to addresses within the United States.
International shipping is not currently available.
Shipping availability may vary for certain products based on manufacturer restrictions, product size, weight, destination, or other shipping requirements.
2. Shipping Costs
Shipping costs are calculated based on the product, destination, shipping method, package size, weight, and other applicable factors.
The applicable shipping charge, if any, will be displayed during checkout before payment is completed.
When a product qualifies for free shipping, the applicable free-shipping offer will be displayed on the product page, at checkout, or through the applicable promotion.
CozyFire Furnish does not intentionally add undisclosed shipping or handling charges after an order has been placed.
3. Order Processing
Orders are generally processed during our normal business hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding holidays.
Processing times vary by product and supplier.
Standard In-Stock Products
In-stock products available for immediate shipment are generally processed within 1–3 business days.
Manufacturer-Direct, Special-Order, or Made-to-Order Products
Some products are shipped directly from manufacturers or suppliers and may require additional processing time.
Processing times and availability estimates may vary depending on the manufacturer, product configuration, inventory, production schedule, and destination.
If an order requires an extended processing period, CozyFire Furnish may contact the customer with an updated estimated timeframe when information is available.
Processing time is separate from shipping transit time.
4. Estimated Delivery Times
Delivery estimates depend on the product, shipping method, destination, carrier, and whether the product is shipped by parcel or freight.
Standard Parcel Shipments
For products shipped through standard parcel carriers, estimated transit time is generally 3–7 business days after shipment.
This is an estimate, not a guaranteed delivery date.
Expedited Shipping
Expedited shipping may be available for certain products and destinations.
When available, the applicable estimated transit time and shipping cost will be displayed at checkout.
Expedited shipping availability may vary based on product size, inventory, destination, and carrier service.
Freight Shipments
Certain large, heavy, oversized, or specialty products may require freight delivery.
Freight delivery times can vary based on product availability, manufacturer processing, carrier scheduling, destination, and delivery appointment availability.
For freight shipments, the carrier may contact the customer to arrange a delivery appointment.
Freight delivery estimates are not guaranteed unless a specific guaranteed service is expressly stated at checkout.
5. Manufacturer and Supplier Shipments
Some products sold by CozyFire Furnish may ship directly from the manufacturer or an authorized supplier rather than from a CozyFire Furnish facility.
In these cases, the manufacturer or supplier may determine the shipping carrier and fulfillment schedule.
Customers will receive available tracking information once the order has shipped.
6. Shipping Carriers
Depending on the product and shipment requirements, orders may be shipped using carriers such as:
- UPS
- FedEx
- USPS
- Freight carriers
- Manufacturer-selected transportation providers
The carrier used for an order may depend on the product’s size, weight, destination, shipping method, and manufacturer requirements.
7. Tracking Information
Tracking information will be provided when available after an order ships.
Customers will generally receive tracking information by email.
For certain freight or manufacturer-direct shipments, tracking information may be provided by the manufacturer, supplier, or freight carrier.
Tracking information may take some time to become active after a shipment has been picked up by the carrier.
8. Delivery Requirements
Customers are responsible for providing a complete and accurate shipping address and any information necessary for delivery.
Certain large or freight shipments may require:
- A delivery appointment.
- Someone to be present at delivery.
- A signature.
- Access to an appropriate delivery location.
Customers should review any delivery instructions provided by the carrier.
For large or freight shipments, customers should ensure that the delivery location can safely accommodate the shipment.
9. Damaged Shipments
Customers should inspect packages and products as soon as reasonably possible after delivery.
If a package appears visibly damaged, customers should photograph the exterior packaging and the product before installation whenever possible.
Please contact CozyFire Furnish within 7 days of delivery if a product arrives damaged.
Please provide:
- Order number.
- Description of the damage.
- Photos of the packaging.
- Photos of the damaged product.
- Any other information reasonably requested by our support team.
We will work with the customer, carrier, manufacturer, or supplier to determine the appropriate resolution.
Depending on the circumstances, the resolution may include replacement parts, a replacement product, repair, or refund.
Any applicable rights under our Return & Refund Policy and applicable law remain in effect.
10. Freight Delivery Damage
For large or freight shipments, customers should inspect the shipment at the time of delivery whenever reasonably possible.
If visible damage is present, customers should document the damage with photographs and notify the carrier and CozyFire Furnish as soon as possible.
Customers should retain the original packaging until the shipping or product issue has been resolved.
11. Lost, Delayed, or Undelivered Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
support@cozyfirefurnish.com
We will review the available tracking information and, when appropriate, contact the carrier, manufacturer, or supplier to investigate.
Carrier delays may occur because of weather, high shipping volumes, operational issues, incorrect address information, or other circumstances outside our control.
If a carrier confirms that a shipment has been lost, CozyFire Furnish will work with the customer to determine an appropriate resolution, which may include a replacement or refund.
12. Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping address provided at checkout.
- Check around the delivery location.
- Check with household members, neighbors, building management, or other appropriate parties.
- Review the carrier’s delivery information.
- Contact CozyFire Furnish if the package remains missing.
We will assist with investigating the delivery with the applicable carrier.
13. Missing Items
If an order arrives with missing items or components, contact CozyFire Furnish within 7 days of delivery.
Please provide:
- Order number.
- Product information.
- Description of the missing item or component.
- Photos of the shipment and packaging, when requested.
We will investigate and work with the manufacturer or supplier when necessary to provide an appropriate resolution.
14. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address during checkout.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order, subject to applicable law.
If the order has not yet shipped, contact us as soon as possible if you need to correct the shipping address.
We cannot guarantee that an address can be changed after an order has been submitted or shipped.
15. Returns and Refunds
Shipping does not change the requirements of our Return & Refund Policy.
Eligible returns are generally subject to our 30-day return period and the conditions described in our Return & Refund Policy.
For customer-requested returns or changes of mind, the customer is generally responsible for return shipping costs, subject to the applicable policy and law.
If a product is confirmed to be defective, damaged, or incorrectly shipped due to our error, CozyFire Furnish will cover reasonable return shipping costs as described in our Return & Refund Policy.
Please review our Return & Refund Policy for complete information regarding returns, refunds, eligibility, and applicable restrictions.
16. Order Cancellations
Customers may contact CozyFire Furnish to request cancellation before an order ships.
Cancellation availability may depend on whether the product has already been processed, shipped, submitted to a manufacturer, entered production, or otherwise become non-cancellable.
For custom, made-to-order, or special-order products, cancellation may not be available once processing or production has begun, subject to applicable law and any applicable product-specific terms.
Please contact us as soon as possible if you need to cancel an order.
17. Shipping Delays Outside Our Control
CozyFire Furnish is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather.
- Natural disasters.
- Carrier delays.
- Transportation disruptions.
- Labor disruptions.
- Manufacturer delays.
- Supplier delays.
- Government actions.
- Peak-season shipping volumes.
- Incorrect or incomplete shipping information.
- Other unforeseen circumstances.
When a delay occurs, we will make reasonable efforts to provide available information and assist with the shipment.
Nothing in this section limits any rights or obligations that cannot legally be excluded under applicable law.
18. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact us using the information below.
CozyFire Furnish
A division of Dauvero LLC
5150 East Main St, Suite 102
Columbus, OH 43213
United States
Email: support@cozyfirefurnish.com
Phone: 614-902-0096
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time, excluding holidays.
19. Policy Updates
CozyFire Furnish may update this Shipping Policy from time to time to reflect changes in our shipping methods, suppliers, carriers, products, or business practices.
The current version of this policy will be posted on CozyFireFurnish.com with the applicable Effective Date.