Shipping policy
Shipping Policy
Effective Date: October 29, 2025
1. Introduction
At CozyFire Furnish, we are committed to providing clear, accurate, and transparent shipping information in compliance with Google Merchant Center requirements. This Shipping Policy explains how and when orders are processed, shipped, and delivered when purchased through www.cozyfirefurnish.com.
2. Shipping Destinations
Currently Shipping To:
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United States only
We do not offer international shipping at this time. Any future expansion will be clearly updated on this page before becoming available.
3. Shipping Costs
Domestic Shipping (United States):
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Shipping costs are calculated and displayed at checkout before payment is completed.
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Any free shipping promotions will be clearly stated on product pages and at checkout.
No Hidden Fees:
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CozyFire Furnish does not charge hidden handling, processing, or packaging fees.
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Customers see the full shipping cost before completing their purchase.
4. Order Processing Time
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Orders placed after 5:00 PM EST begin processing the next business day.
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Orders placed on weekends or holidays are processed on the next business day.
Processing time is separate from shipping transit time.
5. Estimated Delivery Time
Standard Shipping (United States):
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Estimated delivery: 3–5 business days after shipment
Expedited Shipping (if available at checkout):
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Estimated delivery: 1–3 business days after shipment
Delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather, or peak shipping seasons.
6. Shipping Methods & Carriers
We ship using trusted carriers, including:
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USPS
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UPS
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FedEx
Carrier selection is based on package size, weight, destination, and service availability.
7. Shipment Tracking
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All shipped orders include tracking information.
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Tracking details are sent via email once the order has shipped.
Customers may track orders by:
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Using the carrier’s tracking link provided via email
8. Delivery Issues
8.1 Delayed or Lost Packages
If your order is delayed beyond the estimated delivery timeframe, please contact us at:
📧 support@cozyfirefurnish.com
If tracking shows “Delivered” but you did not receive your package:
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Confirm the shipping address
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Check with neighbors or building management
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Contact us for further assistance
8.2 Damaged Packages
If your order arrives damaged:
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Take clear photos of the packaging and item
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Contact us within 7 days of delivery
We will evaluate the issue and arrange a replacement or refund when appropriate.
9. Missing Items
If any item is missing from your order:
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Contact us within 7 days of delivery
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Provide your order number and item details
We will investigate and resolve the issue promptly.
10. Returns & Refunds
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Returns are accepted within 30 days of delivery
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Items must be unused, undamaged, and in original packaging
Return Shipping Costs:
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Customer is responsible for return shipping unless the item is defective or incorrect
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If the return is due to our error, CozyFire Furnish covers return shipping
Refund Processing:
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Refunds are issued within 14 days after the returned item is received
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Refunds are sent to the original payment method
For full details, please review our Return & Refund Policy.
11. Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect address:
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We will contact the customer to arrange reshipment
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Additional shipping fees may apply
12. Contact Information
For shipping-related questions or support, contact us:
Email: support@cozyfirefurnish.com
Phone: 614-902-0096
Company Address:
CozyFire Furnish
4973 Shoreside Dr
Grove City, OH 43123
United States
Customer support hours:
Monday–Friday | 9:00 AM – 5:00 PM EST
13. Policy Updates
CozyFire Furnish reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting on the website. Customers are encouraged to review this page periodically.