Return & Refund Policy

Effective Date: August 31, 2026

CozyFire Furnish is committed to providing a clear and straightforward shopping experience. This Return & Refund Policy explains when products may be returned, how refunds are handled, and what customers can expect if an order arrives damaged, defective, incorrect, or cannot be delivered.

This policy applies to purchases made through CozyFireFurnish.com.

1. Contact Information

If you have questions about a return, refund, cancellation, damaged shipment, or defective product, please contact us:

CozyFire Furnish
4973 Shoreside Dr
Grove City, OH 43123
United States

Email: support@cozyfirefurnish.com
Phone: 614-902-0096

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM EST

2. Returns

Most eligible products may be returned within 30 days of delivery.

To qualify for a standard return, the product must:

• Be unused and uninstalled
• Be in new and resalable condition
• Be returned in the original manufacturer's packaging
• Include all original accessories, parts, manuals, and documentation
• Include proof of purchase or the original order number

Products that have been installed, used, modified, damaged after delivery, or returned without required components may be subject to a partial refund or may not qualify for a return.

Because many products sold by CozyFire Furnish are large, specialty, custom, or manufacturer-direct items, certain products may have additional return restrictions. Any product-specific return restrictions will be disclosed on the product page or before purchase when applicable.

3. How to Request a Return

Before sending any product back, customers must contact CozyFire Furnish at:

support@cozyfirefurnish.com
or
614-902-0096

Please provide:

• Order number
• Customer name
• Product being returned
• Reason for the return
• Photos or other information when requested

If the return is approved, CozyFire Furnish will provide return instructions and the appropriate return address.

Do not ship a product to an address other than the return address provided by CozyFire Furnish.

Returns sent without prior authorization may be delayed or refused.

4. Return Shipping Costs

Customer-Requested Returns

For returns due to a change of mind, ordering the wrong product, preference changes, or other reasons unrelated to a CozyFire Furnish or manufacturer error, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-requested returns.

Defective, Damaged, or Incorrect Products

CozyFire Furnish will cover reasonable return shipping costs when a product is confirmed to have arrived:

• Damaged during shipping
• Defective
• Incorrectly shipped by CozyFire Furnish

We will work with the customer to arrange the appropriate replacement, repair, or refund.

5. Damaged Shipments

Customers should inspect packages as soon as they are delivered.

If a package appears visibly damaged, customers should photograph the package and product before opening or installing it and contact CozyFire Furnish as soon as possible.

For freight shipments, customers should inspect the shipment at delivery whenever reasonably possible and document visible damage with photographs.

Damage claims should be reported within 7 days of delivery so that we can work with the carrier and manufacturer as quickly as possible.

Failure to report shipping damage promptly may make it more difficult to file a carrier claim, but CozyFire Furnish will work with the customer to determine the appropriate resolution.

6. Defective Products

If a product is defective, please contact CozyFire Furnish within 7 days of discovering the issue.

Depending on the product and manufacturer requirements, we may request photographs, video, serial numbers, installation information, or other documentation to determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement parts
• Manufacturer warranty service
• Product replacement
• Repair
• Refund

Products covered by a manufacturer's warranty may be subject to the manufacturer's warranty terms and procedures.

7. Incorrect Products

If you receive a product that does not match your order, contact CozyFire Furnish as soon as possible.

We will work with you to arrange the return of the incorrect product and provide the correct product or issue a refund, as appropriate.

CozyFire Furnish will cover reasonable return shipping costs when the incorrect item was shipped due to our error.

8. Change-of-Mind Returns

Eligible products may be returned within 30 days of delivery if they are unused, uninstalled, undamaged, and meet the return requirements described above.

The customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If a product has a manufacturer-imposed return restriction, custom configuration, or other special-order condition, that restriction will apply when properly disclosed before purchase.

9. Custom, Made-to-Order, and Special-Order Products

Certain products may be custom-made, personalized, configured to customer specifications, or ordered specifically from a manufacturer.

Unless otherwise stated on the product page or in writing before purchase, custom, personalized, made-to-order, and special-order products are not eligible for cancellation or return due to customer preference or change of mind.

If such a product arrives defective, damaged, or incorrect, please contact CozyFire Furnish so we can work with the manufacturer and customer to determine the appropriate resolution.

10. Non-Returnable Items

The following items are generally not eligible for return due to customer preference:

• Custom or personalized products
• Made-to-order products
• Special-order products when specifically identified as non-returnable
• Clearance or final-sale products when clearly identified as final sale before purchase
• Gift cards
• Downloadable or digital products

This does not limit any applicable rights concerning products that are defective, damaged, incorrectly shipped, or otherwise covered by applicable law.

11. Order Cancellations

Before Shipment

Customers may request cancellation before an order has shipped.

If the cancellation is accepted before shipment, the customer will receive a refund to the original payment method.

After Shipment

Once an order has shipped, it generally cannot be canceled as an unshipped order. The customer may request a return after delivery if the product is eligible under this policy.

For custom, made-to-order, or special-order products, cancellation may not be available once the order has been submitted to the manufacturer or production has begun.

12. Refused or Undeliverable Shipments

Customers should not refuse delivery solely because they have changed their mind about an order.

If a shipment is refused or returned to the sender for reasons unrelated to damage or an error by CozyFire Furnish, the customer may be responsible for applicable shipping, return-to-sender, or other carrier charges.

If an order cannot be delivered because of an incorrect address provided by the customer, additional shipping charges may apply.

13. Lost or Undelivered Orders

If an order does not arrive within the expected delivery timeframe, contact CozyFire Furnish so we can investigate the shipment with the carrier.

If the carrier confirms that a package has been lost, CozyFire Furnish will work with the customer to provide an appropriate resolution, which may include a replacement or refund.

14. Refunds

Once an approved return is received, CozyFire Furnish will inspect the product.

If the return meets the requirements of this policy, the refund will be issued to the original payment method.

Refunds are generally processed within 14 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

15. Partial Refunds

A partial refund may be issued when an otherwise eligible returned product:

• Has been used or installed
• Has damage not caused by shipping
• Is missing accessories, parts, manuals, or other components
• Is returned with damaged or incomplete original packaging

Any applicable deduction will be based on the condition of the returned product and the costs reasonably associated with restoring the product to a resalable condition.

16. Exchanges

Exchanges may be available for products that arrive defective, damaged, or incorrect.

Customers requesting an exchange because of a change in preference, incorrect selection, or change of mind may be responsible for return shipping and any applicable difference in product price.

Contact CozyFire Furnish before shipping any product back.

17. Manufacturer Warranties

Many products sold through CozyFire Furnish are backed by the manufacturer's warranty.

Manufacturer warranties are provided by the applicable manufacturer and may have separate requirements, coverage periods, exclusions, and claim procedures.

CozyFire Furnish will assist customers with warranty-related questions when appropriate.

A manufacturer's warranty does not automatically make a product eligible for a customer-requested return.

18. Policy Changes

CozyFire Furnish may update this Return & Refund Policy from time to time.

The version posted on CozyFireFurnish.com will be the current version of the policy. Changes will apply to purchases made after the updated policy is posted, unless otherwise required by law.

19. Customer Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable federal, state, or local law.

20. Questions

If you have any questions about this Return & Refund Policy or whether a particular product is eligible for return, please contact us before sending the product back.