Refund policy
Return & Refund Policy
Effective Date: October 29, 2025
1. Scope & Purpose
This Return & Refund Policy applies to all purchases made through www.cozyfirefurnish.com. It is designed to provide clear, accurate, and transparent information in compliance with Google Merchant Center policies and U.S. consumer protection standards.
2. Contact Information
For any questions regarding returns, refunds, or cancellations, please contact us:
Email: support@cozyfirefurnish.com
Phone: 614-902-0096
Business Address:
CozyFire Furnish
4973 Shoreside Dr
Grove City, OH 43123
United States
Customer Support Hours:
Monday–Friday | 9:00 AM – 5:00 PM EST
3. Return Eligibility
Customers within the United States may request a return within 30 days of delivery, subject to the conditions below.
3.1 Conditions for Return
Returned items must meet all of the following requirements:
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Unused, uninstalled, and undamaged
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In original packaging with all accessories, manuals, and components included
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Accompanied by proof of purchase (order number or receipt)
Items that do not meet these conditions may be refused or partially refunded.
4. Return Process
4.1 How to Initiate a Return
To request a return:
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Contact us at support@cozyfirefurnish.com or 614-902-0096
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Provide your order number and reason for return
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If approved, you will receive return instructions and, if applicable, a Return Merchandise Authorization (RMA)
Returns sent without authorization may not be accepted.
4.2 Preparing Your Return
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Securely package the item in its original packaging
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Include all included parts and documentation
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Follow the return instructions provided by our support team
5. Return Shipping Costs
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Customer Responsibility:
Customers are responsible for return shipping costs for change-of-mind returns. -
Company Responsibility:
CozyFire Furnish covers return shipping costs if the item is defective, damaged, or incorrect.
Shipping fees are non-refundable unless the return is due to our error.
6. Specific Return & Refund Scenarios
6.1 Change of Mind Returns
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Must be requested within 30 days of delivery
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Item must meet return eligibility requirements
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Refund issued to original payment method
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Restocking fees may apply if disclosed at time of purchase
6.2 Defective or Damaged Items
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Must be reported within 7 days of delivery
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Photo or video documentation may be required
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We will offer a replacement or full refund, including return shipping
6.3 Incorrect Item Received
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Notify us immediately upon delivery
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We will arrange return shipping at no cost and send the correct item or issue a refund
6.4 Item Not Delivered
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Contact us if your order does not arrive within the estimated delivery timeframe
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We will investigate with the carrier
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If confirmed lost, we will issue a full refund or replacement
6.5 Order Cancellations
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Before shipment: Orders may be canceled for a full refund
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After shipment: Orders must follow the return process after delivery
7. Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized products
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Clearance or final-sale items (if clearly marked at purchase)
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Gift cards
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Downloadable or digital products
8. Refunds
8.1 Refund Approval
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Refunds are issued after returned items are received and inspected
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Customers will be notified via email once a refund is approved or denied
8.2 Refund Method & Timing
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Refunds are issued to the original payment method
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Processing time: up to 14 business days after inspection
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Bank or card providers may take additional time to post funds
8.3 Partial Refunds
Partial refunds may be issued if:
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Items show signs of use or damage not caused by shipping
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Items are missing components
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Returns are received outside the 30-day window
9. Exchanges
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Exchanges are offered for defective, damaged, or incorrect items
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Customers requesting exchanges due to preference changes are responsible for shipping costs
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Contact support@cozyfirefurnish.com to initiate an exchange
10. Policy Timelines
- Return requests must be submitted within 30 days of delivery
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Refunds are processed within 14 business days after inspection
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Refund posting time depends on the payment provider
11. Legal Rights
This policy does not affect any rights you may have under applicable U.S. consumer protection laws.
12. Policy Updates
CozyFire Furnish reserves the right to modify this Return & Refund Policy at any time. Updates take effect immediately upon posting to the website.
13. Agreement
By completing a purchase on www.cozyfirefurnish.com, you acknowledge and agree to this Return & Refund Policy.